Case Study

Quick Digital Brings TikiTaka Spare Parts Marketplace To Mobile App

TikiTaka collaborated with Quick Digital Solutions to transform a fragmented and offline market of spare parts into a unified and reliable digital market. The system unites customers, personal sellers, and business suppliers, allowing the discovery, comparison, and door-to-door delivery through online and mobile applications.

Web and Mobile Apps Buyers, Individual Sellers, and Vendors Commission-Enabled Marketplace Door-to-Door Delivery

TikiTaka marketplace mobile app showcase

Marketplace App Discovery, comparison, and door-to-door delivery for car spare parts through online and mobile applications.

About the Client

TikiTaka is a local e-commerce business with a special interest in motor car spares, aimed at swift expansion throughout the Middle East. The platform connects new, used, and rare parts and provides sellers, including small shop owners and individuals, with a convenient listing and monetizes inventory.

Before, the project had to use physical stores and visit them in order to make a purchase, and sellers did not have access to low-cost digital stores and automated commission and payout software.

New, Used, and Rare Parts

Small Shop Owners and Individuals

Swift Expansion Throughout the Middle East

Commission and Payout Software

The Challenge Client Faced

The Challenge

TikiTaka faced issues on both sides of the marketplace that limited adoption, trust, and growth.

Operational Gaps

Lack of a single product catalog among the various types of sellers, causing inconsistent listings and duplicate entries.
Manual onboarding, inventory, and order tracking created more administrative work and delayed activation of sellers.
Absence of automated commission and payout logic resulted in financial reconciliation being prone to errors.
No central moderation or product quality controls, raising the risk of incorrect or low-quality listings.
Limited admin visibility into real-time sales, orders, and revenue metrics.

Buyer Experience Barriers

Difficulty finding the correct parts for specific car models and years.
Wide price variation across offline shops with no easy comparison tool.
Low availability for rare or used parts and no single place to search multiple vendors.
Time-consuming physical visits to confirm part fitment and pricing.
Poor delivery visibility and limited post-purchase tracking created low buyer confidence.

These issues produced lost sales, low trust, and poor marketplace efficiency, highlighting the need for a role-based, commission-enabled digital ecosystem.

The Solution We Provided

The Solution

Quick Digital Solutions developed a full-stack and multi-purpose marketplace that responds to the requirements of both sellers and buyers and offers strong administrative control.

Buying Experience

A Smarter Buying Experience

Advanced search by car brand, model, year, and part type so that buyers can locate the right parts quickly.
Categories browsing, filters (price, condition, type of seller), and product pages with pictures and specifications.
Cart, checkout, secure payment, and real-time order tracking with updates on order status and delivery.
Ratings and reviews to highlight verified vendors and improve buying confidence.

Seller Ecosystem

A Flexible Seller Ecosystem

Two-tier seller onboarding, including simple mobile registration for individual sellers and web portal registration for professional sellers.
Mobile-first listing flow for single sellers, camera uploads, base price entry, and automated commission addition.
Vendor web portal that includes bulk upload, inventory management, fulfillment dashboard, and analytics.
Earnings dashboard and withdrawal requests for individuals; invoice and payout reports for vendors.

Centralized Control and Monetization

Central admin panel to approve users and sellers, product moderation, and promotion management.
Flexible commission engine, which calculates fees in a transparent manner, and immediately displays the breakdowns to sellers and buyers.
Real-time dashboards for sales, orders, commissions, and payouts to maintain financial control.

Our Process

Discovery and Marketplace Design

Mapped buyer journeys, seller procedures, and commissions policy.

Role-Based UX

Created separate flows to be used by customers, individual sellers, and vendors to ensure clarity and speed.

Parallel Development

Catalog, order life cycle, commission engine, and seller onboarding and seller administration controls were developed together.

QA and Pilot

Validated search accuracy, commission calculations, and order tracking with pilot users.

Launch and Enablement

Supported seller onboarding, training of the admin, and initial performance tracking.

Key Challenges and Our Approach to Solve Them

Key Challenges

Managing Two Seller Models

Marketplace management was complicated because vendors and individual sellers needed different onboarding, listing, and payout workflows.

Solution: Implemented role-based permissions, separate dashboards, and tailored listing and fulfillment flows for each seller type.

Ensuring Transparent Commission Handling

Real-time commission calculation risked confusing the sellers or concealing the price information from buyers.

Solution: Created a clear pricing layer that displays the base price, commission, and final cost, where it is possible to make quick changes.

Maintaining Product Quality and Trust

Casual or inexperienced sellers risked uploading incorrect or low-quality listings, reducing buyer confidence.

Solution: Introduced mandatory admin approval, data and image validation, and seller ratings to ensure accuracy and reliability.

Scaling Search and Discovery

Large volume listing, the use of diverse part names, and different car models made it hard to locate the correct parts easily.

Solution: Introduced structured cataloging, model/year filters, and relevancy-based searching, which shortened the time taken by buyers to search.

These solutions not only made operations more efficient but also boosted the trust of buyers and built a dependable, scalable marketplace to support numerous types of sellers and a smooth shopping experience.

Results Delivered

After launch, TikiTaka achieved measurable improvements:

Spare part search time reduced by over 60% for buyers.
100% digital onboarding enabled for individual sellers and vendors.
Improved buyer trust through verified vendors, ratings, and order tracking.
Improved market access to small sellers with web and mobile storefronts.
Automated commissions and payouts reduced the number of manual reconciliations and sped up order processing.
Strong early-stage adoption and readiness for multi-city expansion.

What Our Client Says

Client Feedback

"The commission system and dashboards gave us complete control over revenue and seller management."

Admin Team, TikiTaka

"We finally have a digital storefront without heavy investment. Order management is simple and effective."

Vendor, TikiTaka

"I sold my spare parts directly from my phone. The process is smooth and transparent."

Individual Seller, TikiTaka

"Finding the right spare part is now easy. Delivery and tracking are very convenient."

Customer, TikiTaka