HRMS Software Services For Bebek Turkish and Arabic Restaurant
F&B operations and centralized HR and Payroll Automation
Client Overview
The Bebek Turkish and Arabic Restaurant is a renowned restaurant known for its hospitality across the United Arab Emirates. They offer high-quality dining services and a multi-cultural professional team comprising chefs, kitchen staff, waiters, supervisors, cashiers, cleaners, and administrative staff. Every employee operates under rotating shifts and peak-hour shifts.
Since the hospitality industry is highly dynamic, it presents various challenges. Bebek had to contend with changing shifts, overtime, working on weekends, and variable leave schedules. All this stuff made attendance tracking and payroll processing inefficient, inaccurate, and posed risks to compliance. In a bid to simplify HR processes and enhance payroll precision, as well as adhere to the labor legislation in the UAE, Bebek contracted Quick Digitals to have a centralized and automated HRMS.
Challenge
Bebek Restaurant was experiencing typical HR-related issues in the hospitality and F&B industry. Before us, they used to be done manually by registers and spreadsheets, and it was more challenging to keep a 100% accurate record of the shift timings, late arrivals, early leaves, overtime, and working hours on even holidays.
Payroll operation was intricate because of fluctuating working hours, overtime, allowances, service-related payments, and unpaid leaves. The majority of the manual work leads to errors, a long payroll period, and discontent amongst the employees. The management of gratuity, end-of-service benefits, and final settlements were also another source of complication when it comes to adherence to the labor law of the UAE.
There was no organization in leave management. Orders were received orally, through WhatsApp, or in writing, without the appropriate paperwork or updating the balance in real-time. This led to a lack of understanding, workforce shortages during peak times, and a high workload for HR.
Employees were not allowed to access attendance records, salary slips, and leave balances, which resulted in frequent HR enquiries and payroll conflicts. The management also did not have centralized reporting where it could analyze the workforce costs, overtime trend, and the efficiency of the staffing across the shifts.
Solution
Quick Digitals has created and implemented an HRMS system in line with hospitality and F&B management at Bebek Restaurant. The system centralized staff information, time scheduling, compensation, vacation, and regulation processes into a single application.
The working hours, overtimes, late arrivals, early leaves, and holiday work are accurately recorded in the shift-based attendance modules. Payroll is fully automated, where rule-based calculation includes payroll, which consists of salaries, overtime, allowances, deductions, and service pay.
Employee self-service portal allows employees to see attendance, get salary slips, request leave, and get HR documents like policy, thus eliminating the need of having human resources.
At Quick Digitals, we developed a HRMS complied with UAE labor Laws, that clearly automates the calculation of gratuities and final settlements, with a secure and cloud ready infrastructure that can support future expansion.
Outcome
| Metric | Before HRMS | After HRMS |
|---|---|---|
| Leave Approval Time | 1–3 Days | Same Day / Real-Time |
| Salary Slip Availability | Manual / On Request | Instant Self-Service |
| Gratuity Calculation Accuracy | Manual & Error-Prone | Fully Automated & Accurate |
| HR Dependency for Queries | Very High | Low |
| End-of-Service Processing Time | 5–7 Days | 1–2 Days |
| Data Centralization | Fragmented Systems | Single Unified Platform |
Strategy
The entire employee data, attendance records, payroll and documents are put under a single system and fragmented processes are removed.
This system is effective in monitoring rotating shifts, overtime, lateness, exiting early, and working on a public holiday, which is vital in the hospitality business.
Rule-based automation of payroll will provide the correct calculations of salaries, overtime payment, deductions, gratuity, and final settlements, which are compliant with the labor law in the UAE.
At Quick Lease, our staff users can access HR information securely, thereby reducing their dependence on HR and enhancing transparency and trust.
The wide range of testing using real restaurant shift situations ensures the accuracy and reliability of the system, as well as easy employee adoption.
Results
The HRMS deployment provided quantifiable value to Bebek Turkish & Arabic Restaurant, which includes:
- More than 60 percent decrease in time taken to process payroll.
- Almost zero errors in payroll and overtime calculations.
- Large decrease in the workload of the HR operations.
- Proper tracking of shift and attendance of all employees.
- Transparency enhanced employee satisfaction.
- Readiness to comply and audit.
Paperwork and manual, error-prone HR processes were replaced with centralized and effective HRMS tailored to the hotel business's operations.
Final Impact
The HRMS transformed HR operations at Quick Lease into a centralized, compliant, and scalable workforce management system. By automating attendance, payroll, leave, and gratuity processes, Quick Lease gained complete visibility and control over its leasing workforce.
With transparent employee access, predictable compliance, and flexible shift handling, Quick Lease now operates on a future-ready HRMS built specifically for vehicle leasing and mobility businesses in the UAE.
